Kendall Service Agreement
Maximize uptime and cost savings with flexible support and scalable services.
Simplify support by combining your business needs and key outcomes with the Kendall Service Agreement. Meet your business goals with carefully curated services that provide flexible support, predictable expenses, expandable options, and cost-savings to maximize uptime.
The Kendall Service Agreement allows you to combine training, support services, software maintenance, and more into one integrated support solution to meet your specific needs. Prevent budget surprises with a single consolidated Agreement with the flexibility of fixed, monthly, or quarterly payments.
- Increase uptime with trouble shooting and product installation support.
- Protect your OT network security with strategies to protect against cyberattacks.
- Minimize overhead by setting aside repair funds and stocking spare parts.
- Empower your workforce with virtual and in-person training options.
Coverage Levels
Safeguard
Protect your most important assets with the flexibility of adding scalable services as your business goals and needs grow. This membership offers a straightforward solution to simplify hardware and software support, with the ability to scale your agreement to suit your needs.
Edge
Gain a competitive edge with unwavering support when you need it with a dedicated Customer Success Advocate. This offering gives you the support for hardware, software, on-site engineering, and a Customer Success Advocate that is committed to helping you.
Success Plus
Prioritize facility needs, reduce overall spend, and optimize operations with access to remote and field support personnel. This plan helps you succeed by addressing business challenges, optimizing operations, and achieving your business goals.
Performance
Transform your organization into an unstoppable force with comprehensive assessments, hardware and software support, and expert guidance. This premium option is best suited for organizations poised for growth.
Services by Coverage Levels
Outcomes |
Services |
Safeguard |
Edge |
Success Plus |
Performance |
| Increase Uptime | Remote Support | ✔ | ✔ | ✔ | ✔ |
| Kendall Block of Time | + | ✔ | ✔ | ✔ | |
| Partner (RA) Block of Time | + | + | ✔ | ✔ | |
| Parts Management Program | + | + | + | + | |
| System Safeguard | 2021+ Software Maintenance & Support | ✔ | ✔ | ✔ | ✔ |
| Automation Vulnerability Assessment | + | ✔ | ✔ | ✔ | |
| Assessment Remediation Services | + | 4 Hours | 4 Hours | 8 Hours | |
| Automation Assessment | + | + | ✔ | ✔ | |
| Automation Lifecycle Management Analysis | + | + | + | ✔ | |
|
Minimize Overhead
|
Annual Repair Fund | + | ✔ | ✔ | ✔ |
|
Facility Support
|
NFPA70E Training | + | ✔ 1 seat/year |
✔ 2 seats/year |
✔ 1 on-site class or virtual seats |
| Automation Support | Digital Manufacturing Consultation | – | ✔ 4 hours/year |
✔ 4 hours/year |
✔ 4 hours/year |
| Workforce Development | On-site Training with Kendall Training Partners | + | + | + | + |
| Learning+ Enhanced | + | + | + | + | |
| Kendall Connected Workshops | 2/year | 2/year | 3/year | 4/year | |
|
Partner Program
|
Customer Success Advocate | – | ✔ | ✔ | ✔ |
| Flexible Invoicing – Monthly or Quarterly | – | ✔ | ✔ | ✔ |
Services with a ✔ check mark are included, and services with a + sign are available as add-ons.
Propel your growth and meet your business goals with the Kendall Service Agreement.
Customer Success Advocate
Maximize your organization’s return on investment with a dedicated Customer Success Advocate! By working closely with you, your Customer Success Advocate will help you achieve the goals communicated at the beginning of your agreement and maximize your return on investment. They will be your go-to resource for any service-related questions, ensuring your business fully utilizes its inclusions.
Get the most out of your agreement with:
-
- Initial Contract Onboarding and Kick-Off
- Scheduled Business Reviews to Discuss Inclusion Usage
- Progress Report on Goal Achievement
- Timely Responses on Questions
- Kick-Off Meetings Mid-Contract for New Hires and New Inclusions
Ready to take the next step?
The Kendall Connected Services team can help you navigate the steps of your project with the goal of expediting your success. Whether your application objectives require design, build, sustainability, or improvement—Kendall Electric and our partners have the resources and experience to support you. Request a quote for a Kendall Service Agreement and find out how we can help you meet your business goals.