From Reactive Fixes to Ongoing Progress with a Kendall Service Agreement
Overview
An industrial manufacturer was managing multiple automation, controls, and equipment challenges that were slowing project progress and limiting operational performance. Through a Kendall Service Agreement, the customer gained flexible access to automation specialists, controls engineers, and Rockwell Automation expertise to address ongoing issues, optimize equipment performance, and advance key initiatives without the delays of traditional project scoping. The result was faster project execution, improved machine performance, increased production quality, and a more efficient path toward continuous improvement.
The Challenge
The facility was simultaneously managing:
HMI and PLC optimization initiatives
VFD and DC bus troubleshooting
Linear gauge sensor integration
Controls programming updates to improve system operation
Efforts to improve equipment performance and production quality
The goal was to provide the customer with flexible access to technical expertise that would enable multiple automation, controls, and equipment improvement projects to move forward without the delays of separate project scoping and resource constraints.
Implementation Highlights
Conducted a plant walkthrough to assess system performance and troubleshoot VFD-related issues
Prioritized projects across controls, print equipment, and production systems
Delivered on-site support for controls programming, HMI and PLC optimization, system integration, and equipment tuning
Integrated sensors and implemented control system improvements across multiple machines
Provided ongoing collaboration and project prioritization through the Kendall Service Agreement model
Continued supporting the customer as new opportunities for improvement were identified
The Solution
Kendall Electric implemented a Kendall Service Agreement, providing structured access to automation, controls, system integration, and equipment optimization expertise through pre-allocated service hours. This flexible model enabled the customer to address multiple priorities without the delays associated with traditional project scoping.
Prioritization and Planning
1
Kendall Electric worked with the customer’s maintenance and engineering teams to review system-level challenges, establish priorities, and align work across controls, production equipment, HMIs, PLCs, and process improvement initiatives under a single execution plan.
On-Site Troubleshooting and System Optimization
2
The team provided hands-on support to diagnose issues, optimize equipment performance, and define next steps based on real operating conditions. This included VFD troubleshooting, controls programming, HMI and PLC optimization, system calibration, and rotary die cutter performance improvements.
Ongoing Technical Support
3
Kendall Electric continued supporting the customer through controls integration, sensor implementation, programming updates, diagnostics, and production system improvements across multiple machines and processes. A dedicated Customer Success Advocate helped prioritize projects and ensure the agreement continued delivering value as new opportunities emerged.
Impact
The Kendall Service Agreement enabled the customer to move beyond reactive troubleshooting and focus on continuous improvement across the facility. With ongoing access to automation and controls expertise, the team improved system performance, advanced critical projects, and increased operational efficiency.
Enhanced product quality by improving print consistency and ink application quality across production processes
Improved sellable product output by improving print consistency and ink application quality across production processes
Higher production quality through improved print consistency and ink application quality across production processes
Optimized production output by improving print consistency and ink application quality across production processes
The Kendall Service Agreement empowered our team to drive projects.
The projects we’ve been able to tackle, and the value this agreement has delivered, is the vision of why I bought this agreement.
Your Possibility. Our Purpose.
At Kendall Electric, we’re your trusted ally for turning plans into progress. Whether you’re modernizing, maintaining, or moving to solve a new challenge, we’re ready to help you succeed with strategic expertise, premium products, and practical action.
Connecting power with possibility is not just our vision. It’s what we do every day.