In the distribution world, the inside sales specialty is the keystone to a business's ultimate success. Their
commitment to customer service has got to be resolute. In addition to processing each and every order accurately and expeditiously, they
also need to act as a customer advocate; ensuring that any special instructions, order processing communications, and delivery logistics
are properly documented and clearly conveyed to the departments filling the order.
At Kendall, our inside sales team is not only your primary contact for placing and processing an order; they are also a product selection
resource. Electrical parts and components frequently change as technology advances, sometimes causing a misapplication or confusion. To
minimize the impact regular change causes our customers, Kendall has instituted a formal internal training program designed to keep our sales
and support teams up to date on emerging technologies and the product solutions we provide. Our goal is to be “ready and able” to help a
customer seek out the right product when they call. One that is capable of meeting their specific needs and requirements, while preserving a
satisfactory level of value.
Inside Sales Capabilities include
Product identification and cross reference
Project take-offs & quotation
Electronic order processing
Detailed order scheduling
Person to person communication
An understanding of your business practices
Knowledge of industry solutions
Knowledge of local codes and expectations
Extensive product knowledge
Research resource for customers
Solution provider
Expediting orders
Proactively keeping the customer informed of any changes
