| THE KENDALL TOTAL QUALITY PROGRAM |
Quality |
| |
- Quality is a people involvement program.
- Quality stresses the philosophy where the person doing the job makes the decisions.
- Quality is a collection of powerful tools and concepts that is proven to work.
- Quality is defined by the customer through his/her satisfaction.
- Quality includes continuous improvement and error prevention.
- Quality tolls and techniques are applicable in every aspect of the business.
- Quality is aimed at performance excellence; anything less is an improvement opportunity.
- Quality increases customer satisfaction, reduces cycle time and costs, and eliminates errors and rework.
- Results (performance and financial) are the natural consequence of effective quality management.
|
| |
|
| |
|