THE KENDALL TOTAL QUALITY PROGRAM

Employee-Ownership
 
  • An ESOP company gives workers a stake in the performance of the organization through employee-ownership.
  • An ownership culture gives responsibility to front-line owner-associates.
  • An ownership culture provides workers with the information necessary to make good decisions while on the job.
  • An ownership culture builds worker-management relations on trust, mutual interest, and cooperation.
  • An ownership culture focuses on satisfying customers, rather than shareholders; on improving quality, not just reducing costs; and on building an organization that adapts quickly and easily to change.
  • An ownership culture encourages workers to learn new skills.
  • An ownership culture invests in training and retraining to develop workers as critical business assets, rather than treating them as costs to be minimized.
  • An ownership culture provides workers with a safe and supportive work environment.